Act I: Agency

Act II: FAQs

Act III: Fair Housing

Act IV: Licensing & Education

Act V: Law and Rules Update

Every negotiation tells a story, and how you handle pressure, personalities, and priorities determines whether you’re a deal maker or a deal breaker. Deal Makers or Deal Breakers dives deep into the psychology of negotiation, exploring how communication, timing, and emotional intelligence shape outcomes in every transaction. Brokers will learn how to listen beneath the words, manage stress, and turn conflict into cooperation. Through case studies, reflection, and interactive discussion, participants examine their own negotiation styles and uncover blind spots that may limit success. This course goes beyond tactics — it’s about personal growth, professionalism, and learning to lead with calm confidence when the stakes are high. The takeaway: stronger relationships, better results, and a reputation as the broker who knows how to close with integrity and respect.

Act I: Agency

Act II: FAQs

Act III: Fair Housing

Act IV: Licensing & Education

Act V: Law and Rules Update

Act VI: BIC Responsibilities